Grievances

If you experience a problem related to quality of care, service, long wait times or other concerns, this information will tell you how to let us know.

What kinds of things are considered complaints?


If you have a concern related to:

  • Quality of care
  • Your right to privacy
  • Poor customer service
  • Long waiting times for appointments, on the phone, at your doctor’s office, etc.
  • Information you get from us
  • How long we take to respond to a coverage decision or appeal

You can find more information about complaints in your plan’s Evidence of Coverage.

  

 

What else should I know about complaints?

  • Medicare guidelines give you 60 days to tell us after the problem occurs
  • You can’t be disenrolled from your plan for contacting us with a complaint
  • Your complaint will always be handled fairly and investigated following Medicare rules

 

How do I contact you about a complaint related to medical services or treatment?

It’s often easiest to call the customer service number on the back of your WyoBlue Advantage card. If you’d rather start your grievance by filling out a form, writing a letter or sending a fax, you’ll find the contact information you need below. The contact information below can also be used to get updates on open appeals.

 

 

WyoBlue Advantage Member Services

1-844-682-9966 TTY: 711

Monday-Friday, 8 am-8 pm, from Oct. 1 through March 31
Monday-Sunday, 8 am-8 pm, from Apr. 1 though Sept. 30

Fax: 1-855-636-8299

Mailing Address:
WYBA Appeals and Grievances
PO Box 21012
Eagan, MN 55121

 

 

How do I contact you about a complaint related to prescription drugs?

It’s often easiest to call the Pharmacy Services number on the back of your WyoBlue Advantage ID card. If you’d rather start your grievance in writing, you’ll find the information you need below. The contact information below can also be used to get updates on open grievances.
Pharmacy Benefit Manager for WyoBlue Advantage.

1-855-205-4426
24 hours a day, 7 days a week
Fax: 1-800-480-2512

Mailing Address:
Optum Home Delivery
Attn: Grievance Department
6860 W 115th Street
Overland Park, KS 66211-2457

Tip: You can also contact Medicare directly about a complaint by using this online complaint form.